FAQs

Frequently Asked Questions

(Q) What is an online class?
(A) Online classes are conducted over the Internet and do not have regular meetings in a physical space. Students need a Windows or Macintosh computer with an Internet service provider, and a Web browser.

(Q)How do you know who is taking the class?
(A) Each student who registers for a class provides us with unique information about themselves that is used to verify their identity throughout the course. Failure to correctly respond to identity questions will terminate access to the course.

(Q)Will these classes be accepted in my state?
(A)Our online classes are conducted by a licensed clinical professional counselor practicing in the state of Idaho. Because online classes are relatively new, the classes have been approved in many jurisdictions on a case by case basis and approval can vary from county to county or from state to state. We cannot guarantee that our online classes will be accepted by your state or jurisdiction. You must get approval from the state agency or court that requires the class before enrolling.

(Q)How do I ask for approval of your classes if I am in another state?
(A)Ask the requiring agency if they will accept classes from a program licensed in another state. If the agency requires more detailed course or provider information, we will send the requested information by email or fax upon request. Please specify the exact name of the person at the agency who will receive the information.

(Q) Which states have accepted your classes?
(A) We strive to update each state's policies regarding out of state and online classes. Check your state's policies by clicking on this link to review each state's policy State Information. Please call toll free 1-877-368-9909 for assistance between the hours of 9:00 AM and 5:00 PM, Mountain Standard Time.

(Q) Do you automatically send a certificate of completion to the court or state agency?
(A) No. The certificate of completion is mailed directly to you. However, if your state requires us to send a certificate directly to the agency, we are happy to send the certificate to the state agency or person you have identified.

(Q) How long does it take to complete an online class?
(A) Some classes are timed, while others are based only on your score on quizzes. Classes normally can be completed in less time than stated if you are a fast reader.

(Q) Once I log on, do I have to stay on the class until I have completed the whole class?
(A) No. You can log in and log out after each topic and spread your class over several sessions.

(Q) How do online classes work?
(A) Online classes are similar to face-to-face classes in the sense that there is a real instructor and real students online. The main difference is that the classroom is a web site that can be accessed from anywhere in the world, and that lessons are read by students and review questions are completed online instead of in the classroom. The instructor checks the progress of each student from a remote location by looking at “grades” and “student activity logs.” Logs are a permanent record of your activity in the classes.

(Q) Is there a certain time we have to be online everyday?
(A) No. You can log on to your class at any time of the day or night.

(Q) How long do I have to complete the class?
(A) Typically, you have 30 days to complete the class. If extra time is needed, please email support at support@tomwilsoncounseling.com.